At Riviera Maya LLC, we strive to provide excellent services/products to our customers. However, we understand that circumstances may arise where refunds are requested. Below is our Refund Policy outlining the terms and conditions:

1. Refund Eligibility

Refunds may be requested under the following conditions:

• The service/product provided is defective or not as described.
• Cancellation of service within the specified cancellation window.
• Errors on our part, such as incorrect charges or non-fulfillment of services.

2. Non-Refundable Items

Refunds will not be issued in the following cases:

• Custom or personalized products/services.
• Services/products rendered or consumed.
• Late cancellations outside the specified period.
• Special promotions, offers, or discounted packages.

3. Timeframe for Refund Requests

Refund requests must be submitted within 5 days of purchase or service completion. Requests submitted after this timeframe will not be considered.

4. How to Request a Refund

To request a refund, please contact us at [email protected] or call + 52 984 235-5415. Include the following details:

• Name and contact information.
• Order/Booking number.
• Reason for refund request.
• Supporting documentation if applicable.

5. Refund Process

• Refunds are processed within 7 days of approval.
• Refunds will be issued to the original payment method.
• You will receive confirmation once your refund has been processed.

6. Cancellation Policy

• For cancellations, please refer to our cancellation policy at https://chaconenterprises.com/contact-us/.
• Refunds for cancellations are subject to applicable fees as outlined in the cancellation terms.

7. Changes to This Policy

Riviera Maya LLC reserves the right to modify or update this Refund Policy at any time. Changes will be effective upon posting on our website.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:
Email: [email protected]
Phone: + 52 984 235-5415